You just received a friendly phone call from your stairlift company explaining your guarantee warranty is about to expire and why you need to take out the optional maintenance service protection plan. If you are not covered by a Maintenance / Repair Cover Plan repair bills can be both inconvenient and costly.
No one ever mentioned how expensive these protection insurance plans costs. They just said don’t worry Peace of mind with an optional service contract is available once your warranty expires. Replacing broken or worn parts on your stair lift can often exceed the cost of a Service Maintenance Contract.
Annual stairlift maintenance contracts start at around (250-500) The lower price packages will only give you basic cover and chances are you will need to pay for the engineers call-out, parts and labour costs.
Now be very careful about call out charges! Some companies will charge you for traveling time. If you do not have a contract with the company you engage the services of, make sure you ask if they charge for the engineers traveling time.
If there not a local company and the engineer spends two hours travelling time to reach you? That’s a hefty bill! Average call-out price (80 per hour x 2 =160) and he hasn’t even arrived yet. That’s only half of it good possibility you will get stung for the two hour return trip as well 80 x 4 =320 smackers.
Most companies offer a range of maintenance service contracts rated by stars or colours. Obviously the more stars or metallic of colour the higher the price but more benefits and cover you receive. All contracts should include an annual service of your stairlift.
Personally I would recommend that you take some type of protection insurance cover out on your stairlift unless you have very deep pockets. It would be wise to use the company you originally purchased the stair lift from. Other companies might not have the service parts required to complete the service or repair of the unit.
In my next article I will explain what you actually get for your money when an engineer arrives to carry out an annual service of your stairlift. Keep your eyes peeled out for that one some good info to be had.
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